Payment Specialist at SG Digital / Jobsxl

Payment Specialist
Full-time

at
SG Digital
in New Jersey
(Published at 15-01-2020)

Job Description

The Payment Specialist is responsible for delivering professional, accurate, and timely service including contact handling, payment processing, risk work and incident handling for online casino customers. This individual is a fantastic communicator with solid industry knowledge which enables them to assist customers and adhere to defined Service Level Agreements (SLAs).You will also need to be a flexible team player and available to work in a 24/7, shift work environment.


Primary Responsibilities

  • Handling all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLA?s.
  • Processing a high volume of payments for players, ensuring all approval processes are met prior to approvals being granted.
  • Assisting Player Support Representatives with account reviews for payment processing
  • Proactively remaining current with internal customer service Standard Operating Procedures (SOPs)
  • Investigating fraudulent player behavior, taking appropriate actions as per the SOP such as monitoring transactions & customer records via internal and external fraud prevention systems.
  • Communicating through Customer Relationship Management and incident tools.
  • Provide ?Know Your Customer? and document verification services to customers.
  • Additional tasks may be required including updating & creating SOP?s, investigating patron complaints, and outbound campaigns.

Qualifications


Essential

  • 1-2 years of experience in a Customer Service position, preferably in a 24/7 Call Centre environment.
  • High School diploma (or equivalent)
  • Must be organized and detail oriented with a strong focus on providing superior Customer Service.
  • Excellent written and verbal communication skills, capable of explaining technical issues in a comprehensive manner
  • Strong time management skills that enable you to perform and deliver results with high work volumes.
  • A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed.
  • Enthusiastic and positive attitude, with a strong desire to learn all aspects of the business.
  • Must be able and willing to operate in a 24/7, shift work environment.


Preferable

  • Previous experience in the Online Gaming industry
  • Proficient knowledge of any payment service provider (PsP)
  • Any technical certification or secondary education
  • Experience in a 24/7 call centre

Additional Information


We encourage and eagerly welcome all applications however only those selected for interviews will be contacted. Candidates must be legally able to work in the US.




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