[Full-time] Front Desk / Guest Services Representative at Holiday Inn Express Huber Heights


Location: Ohio
Description:

The Holiday Inn Express Dayton/Huber Heights is in search of a Guest Service Representative/Front Desk Associate to join our team!

Purpose for the Position: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited to, check-in and check-out of guests which contributes to an overall positive experience.

Essential Responsibilities:

  • Effectively operate the hotel computer system or property management system.
  • Check guests in and out of hotel.
  • Know guest loyalty program and accurately represent the brand?s membership benefits. Administer existing member?s benefits according to brand standard.
  • Enroll IHG Rewards Club members.
  • Answer guest inquiries about local attractions, shopping, restaurants, etc.
  • Apply appropriate problem handling methods to quickly and efficiently resolve any guest issues.
  • Using verbal and nonverbal communication to help guests feel welcome and recognized.
  • Practice safety standards at all times and keep the property safe for guests and fellow employees.
  • Keep up with all brand standard requirements and company policies of daily duties.
  • Account for all cash and make deposits in accordance with hotel and company policies.
  • Communicate effectively with the front office team and other hotel departments.
  • Report to work for scheduled shift on time and in uniform in accordance with company policy.
  • Perform other related tasks as required.

This is a 24/7/365 business; weekends and holidays should be expected.

Qualifications and Skills:

  • One to two years previous experience in a similar position.
  • Basic computer skills required.
  • PMS experience preferred (Opera, Visual Matrix, OnQ, etc.).

Job Type: Full-time

Salary: $10.00 /hour

Experience:

  • Customer Service: 2 years (Required)
  • Hospitality: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Shifts:

  • Mid-Day (Required)
  • Evening (Required)
  • Morning (Required)

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