[Full-time] Customer Service Agent at 702 Digital Media


Location: Nevada
Description:

Your Future Employer

At 702 Digital Media, we aren?t used to coloring within the lines. Instead, we are a highly-creative, full-scale marketing company that launches and grows direct-to-consumer e-commerce brands geared towards making a difference in people?s lives. We use ?out-of-the-box? marketing techniques to skyrocket our brands ahead of the competition ? and we have fun in the process.

Some of the current brands under the 702 Digital Media umbrella include 310 Nutrition, Kashmere Kollections, Beachwood Essentials and Naturally Woww. Over the years, we?ve witnessed enormous growth and success, and we only continue to expand. We?re always seeking talented individuals to join our dedicated, family-like team; Come be a part of our fast-paced, motivational work environment and take your career to soaring heights.

Your Job Duties

  • Speaking with customers over the phone (email, online chat or social media) to resolve their questions or concerns
  • Maintain and update customer information as necessary
  • Calmly attempt to resolve and de-escalate any issue
  • Attempt to reconnect customers with products and offer saves when necessary to satisfy them or maintain an account
  • Escalate calls to supervisor when necessary and appropriate
  • Respond to requests for assistance and/or possible processing of credit card authorizations
  • Track call-related information for auditing and reporting purposes
  • Provide feedback reports on call issues related to downtime and/or training issues

Why You?ll Want to Stick Around

702 Digital Media is a rapidly-growing company with substantial demand for our service. The employee experience is unlike any other. We strive to provide top tier customer service, create meaningful experiences and uphold a family-oriented environment. Although we are in an industry with a high turnover rate, people at 702 Digital Marketing recognize and value an environment that continues to support each other?s career and growth. No matter what.

  • Paid training
  • Free Samples /Products
  • Flexible schedules
  • Paid Holidays
  • Paid Time Off / Vacation Time
  • Medical, Dental, and Vision benefits
  • Employee Discounts
  • Catered Lunches

Your future Co-Workers

Your future work buddies include a diverse, enthusiastic, and professional team of:

  • Team of Customer Service Agents
  • A Team Leader who will help you get in the groove of things and be your confidant
  • The Floor Supervisor who?s also there to help you
  • The Office Manager who will be overseeing all operations
  • Training Associates who will teach you the ropes your first week and continue providing resources to better your Customer Service Skills

What to Expect

  • A climate-controlled, contact center environment ? filled with amazing people, incredible career opportunities.
  • Constant usage of phone and computer systems

Physical Demands:

  • Constant sedentary work. You?ll typically be sitting most of the time, so be sure to get up and stretch occasionally. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Qualifications

Minimum Education and Experience:

  • High School Diploma or GED required
  • Customer service experience a plus
  • Retail or phone-related customer service a major plus
  • Familiarity with computers and web applications
  • Bilingual language skills a plus

How You?ll Excel in Your Role

  • Outstanding customer service skills
  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Conversational, patient and confident, with a positive attitude
  • Competitive, team-oriented nature

With us, your future is yours to define. That?s why we?re committed to attracting and retaining the right people and providing an environment that gives you opportunities for growth so you can develop a fulfilling career. From customer service, training, quality assurance, and tech support ? to management, client relations, recruiting and more. 702 Digital Media offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed.

Equal Opportunity Employer ? Veterans/Disabled

Job Type: Full-time

Job Type: Full-time

Salary: $9.00 to $13.00 /hour

Experience:

  • Customer Service: 1 year (Required)

Education:

  • High school or equivalent (Required)

Additional Compensation:

  • Store Discounts

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off

Communication method(s) used:

  • Email
  • Chat
  • Phone

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested

This Company Describes Its Culture as:

  • Team-oriented — cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a college diploma

Schedule:

  • Monday to Friday
  • Weekends required
  • 8 hour shift
  • Day shift

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