Customer Service Representative/Call Center Representative at TekWissen / Jobsxl

Customer Service Representative/Call Center Representative
Full-time

at
TekWissen
in Arizona
(Published at 03-12-2019)

Job Summary
Provide support for Product Recall of medical products
Responsibilities and Duties

  • Determines requirements by working with sales force and customers
  • Utilize JD Edwards ERP system / database to record activities and research information
  • Handle Recall Process from start to finish
  • Document all transactions
  • Provide support and assistance to the outside sales force
  • Handle requests for returned product
  • Complete transactions for Return Goods, Trade-outs
  • Respond to inquiries by clarifying desired information; research, locate, and provide information; escalates unresolved issues
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests

Required Experience, Skills and Qualifications

  • Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking
  • Extreme attention to detail
  • Ability to be flexible in work schedule, including a willingness to work overtime as needed
  • Must be able to work shifts ranging from 5:00am ? 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate
  • Positive and Professional attitude
  • Proficiency in Microsoft Excel required
  • Proficiency in Microsoft Office Suite (Windows, Outlook, Word, IE)

Job Type: Contract

Salary: $17.00 /hour

Experience:

  • JD Edwards ERP system: 2 years (Required)
  • customer service: 3 years (Required)
  • Call centre: 3 years (Required)

Education:

  • High school or equivalent (Required)

Contract Length:




Source link