Customer Service Representative at infolob / Jobsxl

Customer Service Representative
Full-time

at
infolob
in Arizona
(Published at 08-11-2019)

Customer Service Representative
Scottsdale, AZ
3 months +

Job Description:

  • Handle high volume of external inbound customer and sales agent inquiries.
  • Communicates product features and benefits and contract provision details.
  • Ability to handle most customer interactions independently.
  • Ability to explain basic information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements.

Qualifications:

  • Associates, or Bachelor?s degree preferred, or equivalent years of related experience
  • Minimum 2 years of customer service and/or call centre experience required Accountable, ethical, good decision-making ability
  • Strong written and verbal communication skills required
  • Excellent computer skills and ability to multitask

Training & Development:

  • Customer Service Representatives undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing.
  • Coaching and feedback is provided to help you gain the necessary skills to be successful.

Job Type: Contract

Salary: $12.00 to $17.00 /hour

Experience:

  • customer and sales agent inquiries: 2 years (Required)
  • Insurance Sales: 1 year (Required)
  • customer service: 3 years (Required)



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