Call Center Agent (Car Hire) at Easirent / Jobsxl

Call Center Agent (Car Hire)
Full-time

at
Easirent
in Florida
(Published at 25-10-2019)

Call Centre Sales Agent (FLL)

Job Description

About Us:

We are a family-run company established in 1999 and the only car British-owned car rental company based at most major UK airports and now expanding to the US. Our steady expansion has been built on the unbeatable prices, fantastic cars and excellent service our talented staff give to our customers. We take pride in our customers? satisfaction, which is why we are a market leader and why our customers come back to us time and time again.

The Role:

  • Working in a call centre environment processing bookings, selling additional extras such as coverage, GPS, baby seats, additional driver cover, and luxury features etc.
  • Dealing with the general public and corporate clients on the phone and in person
  • Taking bookings and explaining terms and conditions to customers
  • Processing payments and ID checks correctly, including pre-authorisations / card details / credit checks etc.
  • Delivering an exceptional customer experience to all our customers
  • Completing daily reports, paperwork and stock allocation
  • Resolving problems and delivering outstanding customer service

The Person:

If you wish to apply for this role, you must:

  • Be sales driven with outstanding customer service skills
  • Have demonstrable communication skills (listening, presenting & relationship building)
  • Be able to work under pressure and handle complaints
  • Be able to work together as part of a team to achieve a common goal
  • Be organised & keen to provide excellent customer service that will become the talk of the town
  • Be positive & have a sales – focused attitude / outgoing personality
  • Be reliable, flexible & trustworthy and able to demonstrate high standards when working to targets / KPI?s / customer expectations
  • Have a smart, professional appearance

Qualifications:

  • Minimum 1 year customer service or telesales experience
  • Experience meeting sales quotas or working in highly commissioned positions preferred
  • Demonstrate strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Must have the ability to manage stressful or unusual situations in order to maintain good customer service
  • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
  • Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Ability to communicate in other languages (e.g. Spanish, French, Portuguese, Mandarin Chinese, Hebrew, German, etc.) is a plus.

Compensation:

  • Competitive base plus a lucrative commission plan
  • Salary starts at $12 an hour
  • 7 paid holidays
  • 2 weeks’ vacation pay starts accruing from day one at .384 a week
  • Job Type: Full-time

Job Type: Full-time

Experience:

  • Call Center: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Location:

  • Fort Lauderdale, FL (Preferred)




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